A 99.9% Server Uptime
We’ve set up our cloud website hosting platform using dependable hardware components and strongly customized software. Our system administrators have installed a customized version of Security–Enhanced Linux on each of our physical servers in order to ensure the highest level of protection and dependability. We’ve set up a number of DDoS protection tools together with very powerful firewall software to make sure our internal network is invincible and secure.
All our cloud website hosting plans packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware components fabricated by Juniper. Furthermore, on every router, we’ve put a firewall with a complex set of rules to successfully sift out all questionable requests.
In this way, in each of our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to lower all possible risks with our cloud hosting packages and regardless of the fact that our company offers first–class client support, there are times when the client is just not happy with what we are offering. Or he has to migrate to a more powerful web hosting service, such as a VPS server or a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely pleased, you will get a reimbursement.
24/7 Technical Support
If you have ever been forced to wait around for hours for an answer, you probably know how aggravating this can be, even more so if your web site is on the line. This is why our company offers you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be here for you and they’ll respond to you in less than one hour. And the best thing is that their average response time is below twenty minutes!