Technical Support Channels
A 60–Minute Response Time Guarantee
We provide a 60–minute response time guarantee for every ticket or e–mail that you submit to our support team. We will quickly answer all the typical enquiries and forward right away the matter to our system administrators in case any additional assistance is required. If you make use of the Managed Services package, we will carry out any of the included server administration services at a time that has been discussed with you earlier.
An Exceptional Customer Care Service
Our customer support team will be online for you 24–7 should you require assistance with the Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. And if you require assistance handling the standard administration tasks on your dedicated server, you can take a look at the Managed Services package, which includes data backup storage space, OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
Our Site Control Panel has been preinstalled for each dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the instructional articles also video versions that show all the operations that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.