Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be dealt with in maximum 1 hour after the ticket or email has been submitted. If your case requires additional assistance from a server admin, we will direct the support ticket or the e–mail to the person in charge, right away and will leave a note to inform you that more time will be needed for discovering a solution. If you take advantage of our Managed Services package, all of the server management services included there will be carried out whenever you wish.

  • Top quality support service

  • An Outstanding Support Service

  • Our customer support team will be available to you 24/7/365 should you require help working with the Web Hosting Control Panel or with any of the apps that we install on your behalf on the dedicated hosting server. Furthermore if you require assistance with all the everyday admin tasks on your dedicated web hosting server, you can take a glimpse at our Managed Services package, that includes backup space, OS updates every week, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the instructional articles have video versions which show all the operations that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.