Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help section included in Gymjims - Jargon-free IT’s Site Control Panel. It boasts an immense knowledge base with regularly asked questions and detailed how–to articles contributed by our trained tech support team.

  • Top quality support service

  • Video Tutorials

  • If you would like to see how a task is accomplished or how a problem is fixed, rather than just reading about it, take a look at our collection of instructional video tutorials. They cover various topics and will help you quickly learn how to work with our Site Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 help desk support service and come with a sixty–minute response guarantee. Our skilled customer service technicians will be available 24x7x365 and will settle any problem that you may possibly stumble upon within less than sixty minutes after the customer support ticket submission. In most instances, an answer will be provided to you in less than 20 minutes.