Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Our crew of techs will do their best to reply to your support needs within approximately 1 hour. If, however, the issue you have experienced needs the help of our Administrators’ =Team,= we will address the ticket to the administrator on shift and will write a reply to tell you.

  • Top quality support service

  • Top–class Client Help And Support Service

  • We’ll be on–line for you 7 days a week to give you information and customer support as well as to help you with any difficulty that you could encounter when taking care of your virtual server. We are able to support all pre–installed programs, plus your OS, server admin panel (based on the VPS type) and the Site Control Panel produced completely by our company.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Site Control Panel that is offered cost–free with your VPS features an included articles base. There’s a number of comprehensive how–to articles and a variety of step by step video classes that demonstrate all the necessary website maintenance jobs. You can get access to them by clicking the Help or Video keys in the top right side of each Control Panel section.