Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Each ticket you post to the customer help and support crew will be replied to in about one hour. The regular problems are going to be responded to straight away. Nonetheless, if the service inquiry you have posted needs help from a competent administrator, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Expert Customer Assist Service

  • Our tech assistance team will be working for you round–the–clock to to respond to all assistance demand tickets that you submit. We offer customer support for all the applications that are pre–configured on your machine. These include our in–house made Web Hosting Control Panel, the selected Operating System and also the server management panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Web Hosting Control Panel that is available cost–free with your VPS gives an internal collection of articles. You will find an assortment of illustrative how–to posts and a number of step by step video courses that demonstrate all the regular website maintenance tasks. You can gain access to them by clicking on the Help or Video keys in the upper right side of each Control Panel section.