The access to the customer and technical support that a website hosting company provides will tell you a lot for the services which they offer too. When you are allowed to use just emails or tickets, you have almost certainly discovered some reseller and not the web hosting provider. If this is the case, you'll have to wait for several days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for further assistance. When the supplier provides you with different means of communication with short response time available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll get timely assistance and excellent support because they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally better to communicate with your web hosting company directly through your favourite method of communication.

24/7 Customer Support in Website Hosting

The customer and technical support services for all our website hosting plans are round-the-clock, so you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. In case you already have an account, you're able to open a support ticket in addition to the other three options for contact. You'll be able to select the best way to contact us depending on where you are or what kind of equipment you use. We can assist you for more or less any hosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With numerous communication options, you'll be able to choose the optimal way to get in touch with us and learn more about our solutions in case you do not have an account yet, or request assistance if you're already our customer. You'll be able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour reply time guarantee, though it hardly ever takes over 20 mins to get assistance regardless of the nature of the problem. Using our customer and tech support services, we'll be there for you when you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the United States, the UK and Australia as well as a live chat service. When you are an existing customer and you need assistance with a technical issue which requires additional time to analyze or resolve, you are able to open a ticket through your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you a reply within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, still for most issues it takes no more than 30 mins to receive support. Our support service covers the VPS plus all the pre-installed software it comes with, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time guarantee, you will receive lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a support ticket from your billing account or you send an email message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question requires longer time to be solved or when it should be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.