In spite of the fact that the web hosting service provided by the different companies is more or less the same, each provider has got a personalized platform with its own tweaks and ways to complete certain things. In this case, a broad knowledge base would be extremely useful both for people with no practical experience and for technically seasoned users who will at some point discover how certain tasks are done, but will lose precious time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and easy to use, saving users lots of time and energy. The outcome is more content clients, since they can quickly find the info they’re seeking, and substantially less work for the support staff, because usually most of the questions and problems that customers have got are already described in the knowledge base. Provided that the articles themselves are well-written and encompass more topics, you will be able to discover more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Website Hosting

If you have bought your first website hosting account through our company or have migrated your website over to us, you will become used to our platform and our in-house created Hepsia hosting Control Panel before you know it due to the fact that we have compiled an exhaustive knowledge base where you can find all the information that you could ever need – both general info about the web hosting service as a whole and more concrete info about the different functions that you can use and the difficulties that you can stumble upon. The articles are located in two places. The full article collection is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different features in each section of the Control Panel as well. You can find out how to do practically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include exhaustive guides, so you’ll never become lost on account of an ambiguous text. Surely, if you confront a more specific problem and you cannot find a solution in our knowledge base, you can touch base with our customer support staff 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated servers come with thorough online help documentation where you will find info about all the features that our custom-built Hepsia Control Panel offers, together with solutions to various questions and predicaments that you might come across. All configuration guides include thorough instructions, which implies that you won’t have to worry about skipping something if you want to export a MySQL database, for example. The troubleshooting articles encompass different probable reasons for given problems and the solution for each of them, so if you aren’t able to send emails although you have the correct SMTP server settings, for example, you can swiftly see what the reason could be and rectify the issue with two or three clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find related articles in every section. In case you want to examine all help articles, you can use the Help menu, which is located in the top right-hand side of the Control Panel.