In case you have bought a hosting package and you’ve got some questions associated with a concrete function/feature, or in case you have faced some complication and you need support, you should be able to contact the respective client service staff. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, because the easiest way to deal with a problem most often is to use a ticket. This form of correspondence makes the replies sent by both parties easy to follow and enables the customer service staff representatives to escalate the case in the event that, for instance, an admin must step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you must use at least two different accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop switching between the accounts may often be a burden, not to mention the fact that it requires quite a while for most web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other hosting companies, the ticketing system that we use with our Linux website hosting plans is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You will not need to memorize several log-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one place. So, if you’ve got a question or come across a problem, you can get in touch with our tech support team representatives instantaneously. Our system features an intelligent search functionality. This implies that even in case you have sent a plethora of tickets over the years, you will be able to track down the one that you want without any hassle. Additionally, you can check knowledge base suggestions for solving commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you want to contact our support team, you’ll be able to open a ticket directly from your Hepsia hosting Control Panel instead of using a totally different tech support platform as you will have to do with most hosting providers out there. Our integrated ticketing system will allow you to open a new ticket without any hassles and to browse through older tickets using an intelligent search box. You will also be able to read the relevant knowledgebase articles that our system will offer you depending on the category that you choose for your new ticket. You can perform all the above-mentioned procedures without logging out of your Hepsia Control Panel at any time, which means that if you stumble upon any obstacle or have a question, you can touch base with our support engineers and solve the issue in question in no more than sixty minutes through one single support platform.