A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It is a very efficient method to receive some info about the hosting services or get some problem resolved as you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue involved. What's more, you will be able to join a live chat room from any computer which is connected to the Internet, avoiding the phone fees that you will need to pay in case you're calling to a different country.

Live Chat Support in Website Hosting

We provide a live chat assistance service for all of the Linux website hosting plans that we offer and we're able to assist you with almost everything live. In case you do not have an account with our company yet, we'll be able to provide you with more information about the packages to help you to choose the most appropriate package. In case you are a current client, we will be able to assist you with any general or billing matter and with numerous common tech troubles, such as an e-mail address setup in a desktop e-mail client. When you can't phone us for some reason or you're in some country where we do not have a local phone number, our live chat is the best option to contact us. Of course, some troubles require additional time to investigate and test, therefore you will need to open a ticket to our technicians, still, we are able to save you time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is available every day, even on holidays and weekends. It is the best way to find out more details about our Linux semi-dedicated servers in case you don't have an account yet or to get an issue resolved in case you are a customer and our customer support agents will help you live regardless of the time of the day you join the chat. In case you're hestitating which plan is more suitable for your sites, in case you need a piece of advice whether you need a certain upgrade and how to obtain it or if you've got troubles installing an email account on your machine, you are able to get in touch with us and we will provide you with the required information quickly. Our live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can rest assured that you will always enjoy timely help with any kind of question or problem that pops up.