If you are a website owner, a problem might always show up and it does not necessarily need to be connected with the hosting service. For instance, something could go wrong when you bring an Internet app up to date or some crucial content can be modified or deleted accidentally. Regardless of what the nature of the problem is, you will have to contact the respective customer service team and ask them to restore a backup or to assist you in troubleshooting the problem that you are experiencing. How fast they will do that will determine the interval of time that your websites will be inaccessible. For some sites such as social networks or Internet shops, a continuous outage duration too often means lost visitors and money. Having said that, it’s of vital importance that you use the services of a web hosting company that offers not only a good customer care service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting plans feature a one-hour reply time guarantee, which suggests that no matter what inquiry or difficulty you may have, we will always be there to help you. As a matter of fact, it rarely takes more than half an hour to get a problem sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our client service team reps will be at your disposal 24/7, even on legal holidays and weekends, which means that you’ll receive timely help at any time. We are aware of precisely how costly time can be, so by the time we answer your email or ticket, we will have looked into the issue and, if we haven’t come up with a solution, we’ll supply you with more details on what you need to do on your end, when the circumstances require this. With our support services, you can be sure that there will be someone to help you right away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a support ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will receive a response within 60 minutes max. You can touch base with us at all times with regard to technical, general or billing matters and given that we’re on duty 24x7, you’ll always obtain support in a well-timed manner. Depending on the particular issue or question, we will give you more details, eliminate the obstacle if it has been caused by something within our reach or inform you what actions to take in case you need to fine-tune a given setting for an application that we cannot access. You can forget about waiting for a day for each and every answer. As a matter of fact, in most cases we answer tickets and emails within 20-25 minutes max.