If you've ever had a website hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your own experience that for a lot of things it's better to speak with a live person on the telephone than to exchange tickets or email messages. If you'd like to know more about a specific service before you purchase it or when something small should be done, for instance, it is much easier and a lot faster to get it done in real time. If you're able to talk with representatives over the phone, it is very likely that you're using the services of an actual hosting provider, not just a reseller. The level of support that you'll get on the telephone varies between different providers - from general matters to expert tech support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complex technical matters are handled through e-mail and tickets.

Phone Support in Website Hosting

If you choose to use one of our Linux website hosting plans, you can contact our customer support crew over the phone for 14 hrs every day. We can assist you in choosing the ideal package for your websites since we realize that it is better to discuss these issues with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions and / or general issues, even with some technical problems which don't require too much time or escalation to a system administrator because it will be better to open a ticket for time-consuming troubles in order to have the entire communication in a single place. We have phone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

Any time you need additional information regarding the Linux semi-dedicated servers that we provide, you will be able to call some of the three support lines we have across the globe - in the U.S.A., Great Britain and Australia. In this way, you'll be able to check in advance whether our solutions will be suitable for your web sites. If you're already our client and you own a semi-dedicated account, you will be able to reach us on the phone for fourteen hours a day about any type of billing or common questions. For strictly technical matters you will need to take advantage of our ticketing system in order to contact our tech support as someproblems simply need longer time to be resolved, but we can assist you on the phone with quite a lot of minor tech problems as well, saving you time and efforts.