There are different ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It is the easiest communication medium for a number of reasons. In the event that no customer support staff member is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always be received. Besides, you can copy and paste extensive bits of information without needing to worry about typos, and if a given problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which means that if you have to supply info or to adhere to instructions, you will need to use no less than 2 different interfaces and this number may increase in case you desire to administer a number of domain names. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting plans is not separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you will be able to visit it at any time with just several mouse clicks, without having to log out of your account. The ticketing system includes a quick-search box, so you can find virtually any ticket that you’ve posted in the past, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to tackle a particular problem before you actually send a ticket. The response time is no more than 60 minutes, which suggests that you can receive timely assistance whenever you need it and if our client service staff recommends that you should do something in your hosting account, you can do it straight away without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything in one location, which is why we have implemented a ticketing system into the custom-developed Hepsia hosting Control Panel, which comes with each single semi-dedicated server plan. This will permit you to manage the correspondence with our help desk team together with your content, which means that you won’t have to remember one more sign-in name for some other interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files within your account. Also, you can search through older tickets using a smart search box or check relevant help articles, which contain solutions to commonly confronted difficulties. The integrated ticketing system is closely monitored 24x7 with the maximum response time being just one hour, so there’ll always be someone to assist you.