In the event that you've ever had a cloud website hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for a lot of things it's better to speak with a live person over the phone than to exchange support tickets or e-mail messages. If you want to find out more about a particular service before you decide to buy it or if something small-scale should be done, for example, it is really far easier and a lot faster to do it real-time. When you're given the option to connect with representatives over the phone, it's also very likely that you are dealing with a real hosting provider, not a reseller. The level of support that you can get over the telephone varies between different providers - from general issues to experienced tech support. Typically most of the providers offer pre-sales assistance and first level phone support, while more complex tech issues are handled via electronic mail and tickets.

Phone Support in Cloud Website Hosting

In case you decide to get one of our cloud website hosting plans, you'll be able to get in touch with our support crew over the phone for 14 hrs a day. We can help you select the perfect package for your web sites since we are aware that it is better to discuss this kind of matters with a live person. In case you already have an account, we will assist you with all your sales/billing questions as well as general matters, even with some technical troubles that do not involve a lot of time or escalation to an administrator because it'll be more convenient to open a ticket for time-consuming issues in order to have all the correspondence in a single place. We now have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we provide feature real-time phone support for fourteen hours every day. If you hesitate which plan is appropriate for your websites, you would like to find out more about a package's specs or you're looking for any other kind of info on our solutions, you can call any of the local phone numbers which we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you currently have an account, you're able to get in touch with us about sales and general issues, although we're often able to help with numerous technical issues as well. For entirely technical troubles you'll have to use our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option when your issue needs longer time to be dealt with or it needs to be escalated to our sysadmins.