When your web hosting company offers live chat support, you'll be able to speak to an agent in real-time and find out helpful information or get an issue resolved promptly. The advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with Internet connection, so that you won't pay any rates when you're in another country or state. Furthermore, it'll be much simpler to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party on the phone. The live chat is also a faster option to contact your hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs more time to be taken care of, you're able to do something else entirely while you wait for assistance on the live chat, therefore you won't waste time - something that is impossible in case you're on the telephone.

Live Chat Support in Cloud Website Hosting

We provide a live chat support service for all of the cloud website hosting plans that we offer and we will assist you with almost everything in real time. If you don't have an account with our company yet, we can provide you with more info about the plans to help you to pick the most appropriate package. In case you are an active customer, we can help you with any billing or general issue and with a number of common technical matters, for instance an email address setup in a desktop e-mail client. When you can't phone us for whatever reason or you're in a country where we don't have a local phone number, the live chat will be the best way to get in touch with us. Needless to say, some matters need additional time to analyze and test, so you'll have to open a ticket to our technicians, but nonetheless, we will save you time and help you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all our prospective and present clients. If you're searching for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our semi-dedicated hosting plans so that you can choose the perfect package for your websites. If you already have an account with us, we will support you in a timely manner with billing, general and first-level techmatters. Even though in certain cases you'll have to open a support ticket because there're problems that cannot be resolved through a live chat, we will be able to assist you with various standard jobs, such as installing an email account in an email client or forwarding one domain name to another. As a result, you will receive quick assistance and you'll save a long time.