If you ever encounter a problem with your site and are incapable of tackling it on your own, ask the hosting provider’s technical support staff to help you bring the site back online. A swift solution would be the best-case scenario, but lots of hosting companies answer within 24 hours or even more, especially if you are working with a reseller. Even if the problem can be easily sorted out, your website may not work satisfactorily or it may not be available whatsoever for a long time period, so you may lose prospective customers since it’s very unlikely that anyone would enthusiastically revisit a broken site. That said, you ought to make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely fashion. If an app update does not proceed smoothly or you delete something by chance, for instance, the website must be fixed promptly in order to prevent elongated unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any tech support ticket that you post or any e-mail that you send is only one hour, even in case you contact us during weekends and national holidays. Whatever the essence of your question or problem may be, we’ll help you immediately and will supply you with the required information to resolve any problem with your sites. The real reply time typically doesn’t exceed fifteen to twenty minutes, which implies that you can forget about waiting for hours on end to get an issue sorted out or what’s even worse than that – waiting around a whole day only to obtain a reply that more info is required whilst nothing is sorted out. We will offer you assistance in a jiffy merely because we are aware of how valuable time can be in the dynamic electronic era. The 60-minute response guarantee is valid for any technical or billing enquiry that you might have associated with our cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take full advantage of our truly fast support services. You’ll receive a reply to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and customer support staff in less than 1 hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes considerably less time to examine and eliminate a problem. We will give you more info in case the solution involves something that has to be done on your end. If you touch base with us during weekends or national holidays, the response time will be precisely the same and considering that our support team will be at your disposal 24x7x365, you’ll obtain timely assistance for practically any technical, billing or general issue whatever the hour.